Our Community Care Promise

The last couple of years have been a difficult and scary time for many. We understand and share the concerns our patients have about leaving their homes, especially for a dental procedure. We want to assure you that the health and safety of anyone who enters our clinics is our number one priority. Our communities rely on us as an important part of their healthcare team and we take that responsibility very seriously. It is our privilege to help you smile and keep you healthy. We wanted to remind our patients that masks are still required in our clinics for the time being as we are a health care setting.

Community care

Our Responsibility to You

Our dentists are governed by the Royal College of Dental Surgeons (Ontario) and l’Ordre des Dentistes du Quebec (Quebec) which ensures we adhere to the highest standard of care and safety for our patients. Every dentist has these responsibilities* to their patients:

  • Dentists have a professional, legal, and ethical responsibility to provide care in a manner that is both safe and effective.
  • The health and safety of patients, the public, and practitioners is the top priority. All protocols for treatment and support will put safety first.
  • The College’s guidance to dentists is informed by the direction provided by the Chief Medical Officer of Health, the Minister of Health, and others.
  • Patients need continuity of care. Patients of record must have access to their dentist for guidance, support, and referral, where needed.
  • Patient access to oral healthcare must be balanced with the risks of spreading COVID-19.
  • Guidance is based on the best available evidence and data. In the absence of clear evidence, guidance will prioritize caution and safety.

*Taken from the RCDSO

Supporting Our Community

Donations

Ottawa Hospital Network: Personal Protective Equipment was donated to the Ottawa Hospital network to be used while our clinics were closed.

City of Ottawa: Toothbrushes, tooth paste, and floss was donated to the City of Ottawa to help support the shelter systems and its residents with basic oral hygiene.

Ottawa Food Bank: Frozen food items were donated to the Ottawa Food Bank as we know many residents of the city face food insecurity with the loss of income.

Supporting Our Staff

Keeping our staff safe is just as important to us as keeping our patients safe. It’s what we need to do for our community. Here are a few measures we have taken to support our staff as they return to work for you:

1. Extensive training on new and developing protocols.

2. Detailed Covid-19 Operation Training Manual.

3. Mask Fit Testing.

4. Additional Laundering Services for their scrubs and re-usable PPE.

5. Employee screening questions to ensure all team members are healthy.

6. Rapid testing kits for all staff members.

7. Work Groups for larger practices. This means that if someone from the team is exposed to Covid-19 and required to quarantine, only their work team will need to be quarantined as opposed to the entire clinic staff.

Request an Appointment

An administrative assistant must confirm your appointment by phone. Fill out this form to request an appointment at one of our locations. A member of our team will call you to confirm your appointment time and location. Your personal contact information will only be used to book your appointment.


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