Our Community Care Promise

The last few months have been a difficult and scary time for many. We understand and share the concerns our patients have about leaving their homes, especially for a dental procedure. We want to assure you that the health and safety of anyone who enters our clinics is our number one priority. Our communities rely on us as an important part of their healthcare team and we take that responsibility very seriously. It is our privilege to help you smile and keep you healthy.

Community care

Our Responsibility to You

Our dentists are governed by the Royal College of Dental Surgeons (Ontario) and l’Ordre des Dentistes du Quebec (Quebec) which ensures we adhere to the highest standard of care and safety for our patients. Every dentist has these responsibilities* to their patients:

  • Dentists have a professional, legal, and ethical responsibility to provide care in a manner that is both safe and effective.
  • The health and safety of patients, the public, and practitioners is the top priority. All protocols for treatment and support will put safety first.
  • The College’s guidance to dentists is informed by the direction provided by the Chief Medical Officer of Health, the Minister of Health, and others.
  • Patients need continuity of care. Patients of record must have access to their dentist for guidance, support, and referral, where needed.
  • Patient access to oral healthcare must be balanced with the risks of spreading COVID-19.
  • Guidance is based on the best available evidence and data. In the absence of clear evidence, guidance will prioritize caution and safety.
  • Return to practice will occur in welldefined stages that balance a return to the “new normal’ with the risks of spreading COVID-19, including the risks of a second wave of COVID-19.
  • The College will prioritize the use of teledentistry to assess risk and appropriately triage patient needs.

*Taken from the RCDSO

Doing Our Part to Stop The Spread

Our clinics are following rigorous protocols to ensure we do our part to help stop the spread of Covid-19. Please see below for some of the measures we are taking:

We’re not trying to pry but we will have a few questions to ask you. This will ensure that everyone entering the clinic is feeling their best.

Same warm greeting but it will now be coming from behind some plexi-glass.

Patients will be asked to wear a mask until the start of their procedure and after their procedure is completed. If you do not have a mask, one will be provided to you.

We’re taking the minimalist route! This means no more magazines or coffee in the waiting room for now. This will help with our sanitization procedures.

Even though you won’t be able to see it, we’ll still be smiling behind our masks. But for our safety and yours, our teams will be wearing personal protective equipment.

We’re thinking of you too, so get ready to get your googles on!

Dental clinics are probably one of the more sterile environments you can visit however, we will be increasing sanitization of common areas for increased precautions.

No more packed waiting rooms so we can practice physical distancing. Patients will be called to come in from their car or outside once it’s time for their appointments to start.

We will be accepting debit or credit cards as well as cheques as methods of payment.

We have upgraded our air filtration systems to allow for even better air purification.

Appointments will be spaced out to allow for limited contact between patients and extra time for additional cleaning practices.

Supporting Our Community

Appointment Bookings

These new protocols mean we will not be able to see as many patients in a day as we used to. This is why we are prioritizing appointments for certain groups of people.

Senior or “high risk” patients: Priority for our first appointments of the day will be given to our most vulnerable populations.

Front Line Workers: We understand that front line workers are currently required to work long hours and shift work, which might mean they have less flexibility for health-related appointments of their own. We will support these essential workers by giving them as much flexibility as possible to be able to make it to their appointment. This might mean that we kindly request other patients so move their appointment to another time.

Donations

Ottawa Hospital Network: Personal Protective Equipment was donated to the Ottawa Hospital network to be used while our clinics were closed.

City of Ottawa: Toothbrushes, tooth paste, and floss was donated to the City of Ottawa to help support the shelter systems and its residents with basic oral hygiene.

Ottawa Food Bank: Frozen food items were donated to the Ottawa Food Bank as we know many residents of the city face food insecurity with the loss of income.

Supporting Our Staff

Keeping our staff safe is just as important to us as keeping our patients safe. It’s what we need to do for our community. Here are a few measures we have taken to support our staff as they return to work for you:

1. Extensive training on new protocols.

2. Brand new detailed Covid-19 Operation Training Manual.

3. Mask Fit Testing.

4. Additional Laundering Services for their scrubs and re-usable PPE.

5. Employee screening questions to ensure all team members are healthy.

6. Physical distancing measures when not treating patients.

7. Work Groups for larger practices. This means that if someone from the team is exposed to Covid-19 and required to quarantine, only their work team will need to be quarantined as opposed to the entire clinic staff.

What to Expect From Us

Before Your Appointment

  • If you had an appointment scheduled during the clinic closures, you will be contacted to reschedule.

  • If you have an upcoming appointment, we will be contacting you to either confirm or reschedule your appointment. We are prioritizing emergency and essential procedures before non-essential procedures.

  • Once you arrive to the clinic, please give us a call to let us know you have arrived. We will meet you at the door to direct you to the appropriate operatory.

In Clinic

  • Greeter at the door to take you to your operatory.

  • Temperature being taken before entry into the clinic.

  • Only patient with an appointment will be allowed in (other than guardian or person requiring special assistance.

  • Hand cleaning or sanitization upon entry into the clinic.

  • Shoe covers and masks (Ontario) will be put on at entrance.

  • Changes to the décor such as, few chairs in the waiting area and bare walls.

Request an Appointment

An administrative assistant must confirm your appointment by phone. Fill out this form to request an appointment at one of our locations. A member of our team will call you to confirm your appointment time and location. Your personal contact information will only be used to book your appointment.


MorningAfternoonEvening